Concord Woman Used AI To Successfully Appeal Health Insurance Claim Denial

CBS Bay Area

September 4, 2025

Two years after a Bay Area woman gave birth, she said she received a nearly $2,000 bill saying her health insurance wouldn't cover part of her maternity stay. She said she fought it and got nowhere until she decided to use artificial intelligence.

Lauren Gonzalves has been fighting her health insurance denials since she received the bill in 2023.

"My baby boy, now almost 4, received a bill for almost $2,000, adjusted down from $9,000," Gonzalves, who lives in Concord, told CBS News Bay Area.

A Concord woman decided to appeal a claim denial she received two years after her maternity stay. She said, at one point, the name of the bill even changed to that of her toddler/CBS News Bay Area

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