Phlebotomist Pioneers Clinic to Bring Compassionate Care to Vulnerable Patients

In the fast-paced world of emergency medicine, Jasmine Estrada has always stood out. Formerly an emergency department phlebotomist and now an ED Tech at Sutter Delta Medical Center, Jasmine recently took her dedication to patient care beyond hospital walls, into the heart of the community.

Earlier this year, Jasmine noticed a troubling gap: patients at the Family Justice Center Clinic — many of whom face domestic violence, housing insecurity, or immigration challenges — were struggling to access basic lab services, including tuberculosis (TB) screening. Rather than accept this as an unfortunate reality, Jasmine took action.

She spent the early months of 2025 volunteering with both the Family Justice Center and Vituity, an emergency medicine medical group. After working tirelessly to develop a solution, Jasmine saw her efforts culminate in a groundbreaking pilot clinic, where patients were able to receive lab services in a safe, trauma-informed environment.

“Having my efforts realized means the world to me,” Jasmine said. “I hold the project with FJC very close to my heart and I am more than happy to be able to use the medical skills I have gained over the years to bring not only vital medical services, but also a sense of relief to this population."

Jasmine didn’t just organize the clinic; she also ran it. She personally drew blood, spun down the appropriate tubes, and processed the specimens for analysis through Quest Diagnostics. Thanks to her months of planning and collaboration, everything went flawlessly.

“Every once in a while, something truly amazes me,” said Dr. William Francis, an emergency medicine physician at Sutter Delta Medical Center. “This was one of those days.”
The pilot clinic represents more than just a logistical success. It’s a model for how healthcare systems can meet patients where they are, especially those who might otherwise fall through the cracks, according to Dr. Francis.

“Jasmine’s work is a powerful reminder that innovation in healthcare doesn’t always come from new technology,” Dr. Francis added. “Sometimes, it comes from people who care deeply and act boldly.”
As Sutter Health continues to champion community-based care, Jasmine Estrada’s story is a shining example of what’s possible when compassion meets action.

“I've grown up in the city of Antioch my whole life and have made it a goal to be a of service to the Contra Costa community through volunteering around the Bay Area. Being able to pilot this project has been extremely rewarding. It's an awesome feeling to see the impact these services have on the patients.”

Jasmine said she’s grateful to have Dr. Francis as the physician lead on the project, especially because he brings a positive and encouraging energy that the patients can feel.

“With his help, we have been able to make this process quite seamless.”

Family Justice Center serves Contra Costa and Solano Counties. Visit https://www.cocofamilyjustice.org/ for more information.