Frustrated by Frontier Outages? Malibu Residents Can Contact Company's President

MALIBU, CA - Residents who are having issues with their Frontier service now has a direct way to communicate their frustration, the Malibu city manager said.

Since Frontier Communications took over Verizon’s FiOs in April, customers have complained of outages that would, at times, take days to restore.

The city has been working with Frontier to assist those experiencing issues with their telephone, Internet and TV services, according to the City Manager’s Office.

Frontier says it is making the service issues in Malibu a priority and the company’s West Region President Melinda White has offered a way for customers to directly communicate with her by sending an email to her at LetMelindaKnow@FTR.com.

In addition, Frontier is providing the following customer service outlets for customers affected by the outage:

• Residential customers can call (800) 921-8101
• Business customers can call (800) 921-8102

Customers can also contact Frontier Customer Service via Live Chat by going to the Contact Us page in the Help Center at www.MeetFrontier.com/contact-us.

--Photo courtesy of Frontier Communications