911 Dispatch Center For San Mateo County Awarded For Excellence

SAN MATEO COUNTY, CA — San Mateo County’s 911 dispatch center was recognized as an Accredited Center of Excellence by the International Academies of Emergency Dispatch, the county announced Thursday.

The honor is the highest distinction given to emergency communication centers. San Mateo County’s 911 communications center is one of nine dispatch centers in California and 97 in the world to receive the award.

“Centers who earn Accredited Center of Excellence status are the embodiment of dispatch done right so we are very proud to earn this recognition,” Natasha Claire-Espino, San Mateo County Public Safety Communications Director, said in a news release. “Our dispatchers take great pride in doing their best and go all-in to consistently demonstrate pride, teamwork, and innovation by putting their communities first. Our partnering agencies often recognize our dispatchers for being the best at what they do, and they work hard to maintain that level of performance.”

Accreditation takes place once every three years. The county was first accredited in 2005 and last had its accreditation renewed in 2018.

The dispatch center will be presented with an accreditation plaque at a conference in April 2022.