City Of Arvada Launches New Online Service Request Tool

ARVADA, CO — The city of Arvada launched an updated version of its online service request tool Tuesday.

The new 'Ask Arvada' 24/7 request platform includes "a more intuitive and easy-to-use customer experience focused on search and the ability to find answers to questions or request services from any page on the City’s website Arvada.org," the city said in a news release.

"The updated system will also be easier to maintain by the City team, which will be able to access more detailed analytics that will be used to help improve response times and service accuracy."

Arvadans can search for a specific service, browse terms or look through frequently asked questions in the new platform. 'Ask Arvada' was also designed for easy mobile access, the city said.

"As part of the upgrade a mobile application will no longer be necessary for an efficient user experience, and the current GoGov app will be retired effective Aug. 20," the news release read.

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“The City team prides itself on service excellence, and supporting our community’s ability to engage with its local government, access services and find information,” Mark Deven, city manager.

“The new Ask Arvada is the next step in our continuing journey to deliver superior services to enhance the lives of everyone in our community.”

>> You can access the new Ask Arvada online tool here, or use the “Ask for help” tab on the left side of any page on the city’s website.