Colorado Unemployment Claimants Struggling With ID.Me Verification Stuck With No Income, No Answers

By Kati Weis, CBS Denver:

DENVER (CBS4) – Rachel Hall had been on unemployment since January, until she got a request to verify her identity through ID.me in March. She tried multiple times to follow the directions provided, but was unsuccessful.

“I kept getting weird error code, on error code, on error code,” Hall explained.

She tried searching what the error code meant, but couldn’t find any answers. She tried emailing ID.me’s helpdesk, but never got a response.

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