Denver 9-1-1 Below National Standards For Quickly Answering Emergency Calls 3 Years In A Row

From CBS Denver:

By Kati Weis

July 28, 2020 at 4:58 pm

DENVER (CBS4) – A Denver woman says she witnesses an attack in the Capitol Hill neighborhood Sunday night, but couldn’t get through to a real person when she called 911 for help. CBS4 Investigates has learned this incident wasn’t just a one-off, but in fact, over the last three years, Denver 911 has consistently been below the national standard for 911 calls answered in a timely fashion.

The National Fire Protection Agency standard is for 95% of emergency calls to be answered in 15 seconds, and 99% of emergency calls to be answered in 40 seconds.

Denver 911 says in 2018, 92.37% of calls were answered in 15 seconds and 97.12% of calls were answered in 40 seconds. In 2019, Denver 911 says 92.43% of emergency calls were answered in 15 seconds and 97.48% of calls were answered in 40 seconds. Additionally, so far in 2020, 92% of calls have been answered in 15 seconds and 96.41% of calls have been answered in 40 seconds, according to Denver 911.

Read more at CBS Denver