Business & Tech
FrontierTV Outage May Last All Day Monday [UPDATE]
After an outage impacted CT customers, Frontier says they are resolving the issue.
FrontierTV customers in Connecticut weren’t too happy to discover an outage Monday morning.
A New London reader contacted Patch and mentioned the outage, saying she had called the downtown New London store and been informed a lot of people had technical difficulties.
FrontierTV released the following statement on its website:
Find out what's happening in New Londonfor free with the latest updates from Patch.
“FrontierTV Customers: Frontier is currently experiencing an issue impacting FrontierTV customers’ local channels in Connecticut. Please do not reset your set top box. We are working to resolve the issue as quickly as possible and apologize for the inconvenience.”
How long will the outage last?
Find out what's happening in New Londonfor free with the latest updates from Patch.
The Connecticut Post reported that the FrontierTV outage may last all day, although some customers on the FrontierTV Facebook page said their service is back up and running.
On the Frontier Facebook page, FrontierTV representatives addressed the issue:
“Connecticut Customers: We are currently experiencing an issue impacting Frontier TV customers’ set top boxes in Connecticut. Please do not reset your set top box. We are working to resolve the issue as quickly as possible and apologize for the inconvenience.”
According to the Down Detector website, Frontier’s issues began around 6:30 a.m. Monday, Jan. 4. In the comments section, the most recent posts are all from Connecticut customers.
The Frontier Help Center can be accessed here. The repair center telephone number is 1.800.921.8104.
Click here to read the full report from the Connecticut Post.
Photo by e-riot, via flickr creative commons
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