What To Do, Who To Call, In The Event Of A Power Outage In Wilton

Press release from the Town of Wilton:

November 26, 2024 - 12:50pm

TOWNWIDE REMINDER – NOVEMBER 26, 2024

RESIDENT COMPLAINTS REGARDING ELECTRICITY OUTAGES

Winter weather is on our doorstep and we would like to remind all of Wilton’s residents that in the event of a power outage you must call Everource’s emergency number: 800-286-2000. Calling their customer service center directly logs the outage into their system, which provides important internal records for the company. This link to the Eversource emergency alert page contains complete information on how to sign up for outage alerts, recommended emergency preparedness and more. Similarly, if your internet is out please reach out to your cable company. To lodge a complaint with the state regulatory agency, PURA, here is information direct from their website:

The Public Utilities Regulatory Authority does not accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut. Customers may contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov or by completing an online intake form.

Please note that electricity and cable connectivity is not controlled by the town. We understand and sympathize with your frustration at losing these vital services but they are entirely controlled by the companies who provide them. We encourage you to use the numbers and links above to speed your reconnection.

This press release was produced by the Town of Wilton. The views expressed here are the author’s own.