Heroes Who Serve: 5 First Responders Keeping Florida Safe

Florida is home to dedicated first responders who go above and beyond to keep their communities safe. That’s why Patch and T-Mobile have teamed up to spotlight EMTs, firefighters and police officers who are making a difference every day.

Check out five outstanding Florida first responders who are making an impact. And if you know a hero who deserves recognition, we want to hear about them! Click here to nominate a first responder for a chance to be featured in our Heroes Who Serve series on Patch!

Paramedic Kyle Sanford (Dunedin) — Kyle Sanford, a veteran member of Dunedin Fire Rescue, was named 2023-2024 Firefighter of the Year for mentoring rookie responders and leading critical safety upgrades. As a senior firefighter and fire boat deckhand, he’s earned a reputation for staying calm under pressure and guiding new hires with hands-on leadership. Sanford overhauled the department’s equipment ID system and introduced safer hose and nozzle setups for high-rise fires — improvements now in use to protect crews and residents. His mix of frontline skill and behind-the-scenes innovation sets a high bar for service and courage. Read more here.

Officer Natalie Loaces (Miami-Dade) — In 2023, Officer Natalie Loaces was recognized for risking her life to pull a man from a burning car. Acting fast alongside other first responders, Loaces helped free the driver moments before the vehicle was fully engulfed in flames. She later reunited with the man she saved, who credits her with giving him a second chance at life. Though she downplays the recognition, her actions that day reflect the instinct, courage and compassion of a true hero. Read more here.

Deputy Sheriff Jahmar Robinson (Palm Beach County) — Deputy Jahmar Robinson received the Attorney General’s Award for Distinguished Service in Community Policing in the class of 2024-2025. Assigned to South Bay after the city partnered with the sheriff’s office, Robinson quickly earned the community’s trust and used it to solve major crimes, including a stabbing and a drive-by shooting. In one case, he tracked down a stabbing suspect using witness tips that came in because residents felt safe confiding in him. When homicide detectives hit a wall with uncooperative witnesses, Robinson stepped in as a trusted liaison, helping secure testimony that led to prosecution. Beyond crime-fighting, he supports local youth, connects families with vital resources and even organizes shoe donations — proving heroism can be found both on and off duty. Read more here.

Sergeant Jake Viano and Corporal Matt Aitken (Pinellas County) — During a pursuit of a burglary suspect, Corporal Matt Aitken was ambushed and shot multiple times while tracking the suspect with his K-9 partner. Sergeant Jake Viano, who had joined the search to back up Aitken, quickly took cover before running toward the gunfire to return fire and fatally stop the attacker. His fast, selfless actions saved Aitken’s life and brought the dangerous encounter to an end. The longtime partners were honored as Florida’s 2024 Law Enforcement Officers of the Year for their bravery, teamwork and commitment to protecting the community. Read more here.

Fire Rescue Dispatcher Kayla Schubart (Palm Beach County) — In 2024, Dispatcher Kayla Schubart was honored with the 911 Heroes Medal of Honor for guiding a young boy through a medical emergency involving his mother. When 10-year-old Jarrell Wilson called 911 to report his mom was having a seizure, Schubart calmly coached him through each step while help was on the way. Her ability to keep him focused and composed ensured a fast, effective response from emergency crews. Schubart’s steady voice and quick thinking were key to saving a life before first responders even arrived. Read more here.

We’re fortunate in Florida to have first responders like these working tirelessly to keep us safe. If you know a local hero who deserves recognition, we want to hear about them! Click here to nominate them to be featured on Patch!