Xfinity Restored In Illinois; Comcast Responds To Outage

ILLINOIS — Comcast Xfinity users across Chicagoland and in other parts of the country were reporting widespread outages Tuesday morning. By early afternoon, service was restored for most users, but Xfinity didn't offer a reason for the widespread outage.

After outages were reported across California's Bay Area Monday night, new reports of outages began pouring in Tuesday morning. The mass outage started just before 7:30 a.m. Central, Block Club Chicago reported.

In Illinois and elsewhere, frustrated users took to social media to report outages, and their frustration.

Police in Bartlett said the department's phone service was also temporarily down as a result of the outage and advised anyone with an emergency to call 911.

Many users reported not being able to get through to Comcast Xfinity or access an outage map online.

Comcast and Xfinity initially did not publicly address the outage across their social media accounts. Late Tuesday morning, Comcast gave an update saying service is being restored, but did not say what caused the outage.

"Earlier, some customers experienced intermittent service disruptions as a result of a network issue,"Robert Groves, Comcast's vice president for communications, said in a statement to Patch. "We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. We apologize to those who were affected."

Around 8:20 a.m., some residents were reporting their internet access had been restored, but it was not clear when service will be fully restored nationwide, the Chicago Sun-Times reported.