Free Rides On Metra After Ventra App Crashes On Rollout

CHICAGO — For suburban rail commuters, Thursday marked the start of Metra's new fare structure, the introduction of new zone maps and the closure of most remaining ticket windows.

But that same morning, riders discovered that the Ventra app had crashed, leaving them unable to purchase tickets. Some reported money was withdrawn from their bank accounts but they were never provided tickets.

In response to passengers describing the frustration of their morning commute on social media, Metra representatives announced that passengers may ride for free until the issue is resolved by showing the frozen app to staff on the trains.

"Conductors have been advised to let all passengers ride until the issue is resolved," Metra representatives said in a social media post.

According to rail officials, the company is working with the app's designer, San Diego-based Cubic Corporation, to bring the app back on line.

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In addition to the closure of most of its remaining ticket windows Thursday, Metra officials also waited to offer February monthly passes for sale until Thursday due to the switch to a new fare structure and announced paper January passes will remain valid until Feb. 5.

Related:

• New Metra Fares Structure, Zone Maps Take Effect Feb. 1
• 'Natural Partners': Bikes, Scooters Now Always Allowed On Metra Trains
• Metra's Overhauled Fare System Approved By Board