Escalent Names Nicor Gas a 2024 Business Customer Champion

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Nicor Gas is one of 24 utilities designated as a 2024 Business Customer Champion by Escalnet, a top human behavior and analytics advisory firm. Among the 24 outstanding utilities nationwide recognized for exceptional service and commitment to customer satisfaction, Nicor Gas has been honored for its dedication to building trust and fostering strong relationships with its business customers.

The Trusted Business Partners designation is awarded based on comprehensive research and analysis conducted by Escalent. This recognition highlights utilities that have excelled in delivering reliable service, maintaining transparent communication and providing innovative solutions to meet the needs of their business customers.

“We are honored to be named a 2024 Business Customer Champion by Escalent,” said Meena Beyers, vice president of Business and Community Development at Nicor Gas. “This recognition demonstrates our commitment to providing outstanding service and support to our business customers and the industries we serve. We're dedicated to helping them meet their energy goals and grow their business which in turn equals economic growth in the communities we serve. By partnering with others and working together on various projects, we're able to spark innovation, create jobs and drive sustainable development.”

Business Customer Champions are selected based on having engaged customer relationship index scores in the top decile of the industry. Nicor Gas received a score of 817. This marks the third recognition for Nicor Gas from Escalent, as the company was also named as a Most Trusted Utility Brand among residential customers and a 2024 Utility Trusted Business Partner.

Across the country, 5.5 million businesses rely on natural gas, including the 195,000 commercial and industrial customers served by Nicor Gas. Since 2010, natural gas use by Illinois businesses has increased by more than 10% and remains the main fuel source used by manufacturers in the state. Choosing natural gas is an environmentally responsible way to get the reliability and performance businesses need as natural gas is a critical component to meeting consumers’ energy needs, ensuring grid reliability, maintaining a diverse fuel mix and supporting economic development in Illinois.

To learn more about natural gas for businesses, visit www.nicorgas.com/business.

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