Danvers Electric To Conduct Customer Service-Quality Survey

DANVERS, MA — Danvers Electric customers are being asked to respond to a digital survey designed to gather opinions regarding their perception of and satisfaction with the municipal utility.

The survey aims to gather feedback to help enhance service quality and ensure that Danvers Electric continues to meet the needs and expectations of the community.

The annual survey is required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974.

GreatBlue Research, Inc. maintains the anonymity of respondents to surveys the firm conducts. No information will be released that might, in any way, reveal the identity of the respondent to Danvers Electric.

"We are committed to providing the best possible service to our customers," said Clint Allen, Utility Director of Danvers Electric. "Partnering with Great Blue Research allows us to gather unbiased and accurate data to better understand our customers' needs and preferences. This initiative is part of our ongoing effort to ensure transparency and responsiveness in all our operations."

The survey will be conducted during August and will cover various aspects of DE services, including reliability, customer service, billing, and overall satisfaction.

Customers will find the digital survey on the Danvers Electric website, social media, and on the What's in the Works DPW Newsletter included with electric bills. Those with an e-mail address registered with Danvers Electric may receive an e-mail with a link to complete the survey.

The link to the survey can also be found here.

(Scott Souza is a Patch field editor covering Beverly, Danvers, Marblehead, Peabody, Salem and Swampscott. He can be reached at Scott.Souza@Patch.com. X/Twitter: @Scott_Souza.)