5 Things to Consider When Selecting a Heat Pump Installer in MA

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With the emergence of heat pump rebates and incentives, Massachusetts homeowners increasingly turn to heat pumps for their energy efficiency and year-round comfort. However now more than ever choosing the right installer is crucial. A well-installed system ensures you get the best performance and long-term savings. To help you make the best decision, here are five key factors to consider when selecting a heat pump installer in Massachusetts.

1. Experience & Knowledge of Cold-Climate Systems

With so many new companies jumping into heat pump installations since the launch of Mass Save heat pump rebates, I recommended you find a Massachusetts heat pump installer like Endless Energy, which has been installing cold climate heat pump systems in Massachusetts for over 10 years, and has the expertise to ensure your heat pump can provide both heat in the winter and cooling in the summer, maximizing year-round performance.

Not all heat pumps are created equal, especially in Massachusetts where winters can be harsh. Cold-climate heat pumps (CCHPs) are specifically designed to function efficiently in temperatures as low as -15°F. Many installers new to heat pumps are promoting models or brands that while technically cold climates still require backup sources of heat! While you may wish to keep your fossil fuel heat as a backup, with a well-designed cold climate system this is not necessary!

Additionally, while many systems can operate at temperatures as low as -15°F, you will want to find out when the efficiency starts to drop off. Some systems perform at full capacity down to -5°F before seeing drop off, while others start dropping off at +15°F, meaning your system is not very efficient once temperatures drop below zero (luckily, we don’t see this that often).

2. Local Reputation and References

In addition to checking certifications, you’ll want to ensure your installer has a strong reputation in your local community. Ask for references from past customers or even neighbors in your area who have had similar installations. Online reviews and testimonials on platforms like Google can also provide valuable insights into an installer’s professionalism and workmanship. Generally, I’d say the more reviews the company has, the better – two hundred reviews at a 4.8 rating is much better than 2 reviews with a 5 rating. It’s also important to look at how companies respond to negative reviews. While almost inevitable a company has a disgruntled customer, the key is how or if they respond to these reviews.

3. Does the Installer Help Navigate Rebates and Financing?

Massachusetts offers significant rebates and incentives through the Mass Save program for homeowners who install energy-efficient heat pump systems. First and foremost you want to ensure that your installer is a qualified member of the Mass Save Heat Pump Installer Network (HPIN) as this is a requirement to be eligible for any of the Mass Save heat pump rebates.

Your installer should be knowledgeable about these programs and help you navigate the paperwork to maximize your savings. Additionally, some installers may offer financing options, allowing you to spread out the upfront costs over time.

At Endless Energy we try to make this process as simple as possible. Since we are both a Mass Save Home Performance Contractor and a member of the Mass Save Heat Pump Installer Network (HPIN), we can both conduct eligible homeowner’s Mass Save home energy assessments, which may give them access to incentives such as the HEAT Loan, as well as we can install any insulation that may be required for heat pump rebates in addition to installing the heat pumps themselves. This avoids having to work with multiple contractors. Additionally, our team helps with all paperwork and we even offer to take Mass Save heat pump rebates upfront as instant rebates, so homeowners do not need to wait or worry about out of pocket expenses.

4. Proper Sizing and Load Calculations

For your heat pump to operate efficiently, it must be properly sized for your home. Your installer should conduct a detailed load calculation using an ACA approved Manual J based on factors like your home’s square footage and details of your insulation and windows specs as well as your home location. Oversized or undersized systems can lead to higher energy bills, reduced system life, and inconsistent comfort. A professional installer will ensure your heat pump is the right fit for your home’s unique needs. Make sure to ask for the Manual J – you may want to compare when you are getting quotes to see if there is an outlier!

5. Warranty and Maintenance Support

Heat pumps require regular maintenance to keep running efficiently, including filter changes, cleaning coils, and checking refrigerant levels. A top tier installer will offer ongoing maintenance service plans to keep your system in tip top shape. Additionally, inquire about warranties on not only the equipment but also the installation labor. Top level installers will generally have access to 10- or 12-year equipment warranties from the manufacturer. Additionally, an HVAC company that stands by its work with solid warranties is a sign of reliability and quality. At Endless Energy, we offer a base of 5-year labor warranty with an option to add a 10-year labor warranty.

Conclusion

Selecting the right heat pump installer in Massachusetts goes beyond picking the first company you find or relying on your local oil delivery company that just started installing heat pumps last year. By considering factors like experience, cold-climate expertise, local reputation, and attention to proper sizing, you’ll make a decision that ensures the longevity and efficiency of your investment. Partnering with the right heat pump installer such as Endless Energy, will also ensure you are guided through available rebates and financing, helping maximize your investment. With these considerations, you’ll be well-equipped to make the best choice for your home and enjoy year-round comfort with your new heat pump system.

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