Traffic & Transit
Did Phillip Eng Fix The MBTA? Reliability And Passenger Satisfaction Are Up.
Eng and WBZ-TV's David Wade met up just outside of the Orange Line stop in Chinatown. His tie is the first hint that he loves his job.
December 17, 2025
The MBTA has made incredible strides over the past two years, and Phillip Eng, the New Yorker who came out of retirement to fix the "T," is getting rave reviews.
Find out what's happening in Across Massachusettsfor free with the latest updates from Patch.
It's just before 9 a.m. on a Tuesday morning, the temperature is in the low teens and a bundled-up Eng moves briskly through Boston to the Chinatown MBTA stop. Trains don't always like the cold and this frigid morning has caused issues for a couple lines.
In the past, that news might have T riders roll their eyes and say, "What else is new?" but these days the much maligned and often ridiculed transit system has been getting high marks. Ridership is up. Reliability is up. Customer satisfaction is up. Eng, the MBTA's general manager, has been getting much of the credit.
Find out what's happening in Across Massachusettsfor free with the latest updates from Patch.
MBTA General Manager Phillip Eng on the Orange Line/CBS Boston
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