What to Do When You Have to Call 9-1-1 and Can't Speak

By LIZ TAURASI (Patch Staff)

A 12-year-old Waltham boy was home sick from school last week when a man broke into his house. He hid in the bedroom, called his mother and dialed 9-1-1. The police dispatcher was able to help him to stay quiet and calm, and together they use a silent method to get information having him press 1 for yes and 2 for no.

The Silent Call procedure is a unique program in the Massachusetts Enhanced 9-1-1 system that allows a caller who is unable to verbally communicate their emergency over the phone to receive the appropriate response.

If you need to call 9-1-1 and you are unable to speak for any reason, such as a physical disability, domestic violence or home invasion, follow these simple steps using a touch tone wireline telephone or a cell phone:

FIRST DIAL 9-1-1

Once the call is answered, indicate your need my pressing the appropriate number on your telephone.

• IF YOU NEED POLICE - PRESS 1
• IF YOU NEED FIRE - PRESS 2
• IF YOU NEED AN AMBULANCE - PRESS 3

The 9-1-1 dispatcher may ask questions that require yes or no answers.

• PRESS 4 FOR YES
• PRESS 5 FOR NO