MI Hospitals Earn Best Hospital, Patient Safety Awards

MICHIGAN — Thirteen Michigan hospitals are among the top hospitals nationwide for excellence in providing top-quality care while giving their patients a positive experience, according to a new report Tuesday.

Healthgrades, a platform that helps people find doctors and hospitals, said the 2025 Outstanding Patient Experience Awards were given to only 15 percent of hospitals nationwide.

The 377 hospitals from 44 states include 66 that are dual recipients of both the Outstanding Patient Experience Award and the Patient Safety Excellence Award, and 10 that have earned Outstanding Patient Experience, Patient Safety Excellence, and America’s Best Hospitals distinctions for 2025.

Texas had four of the triple crown winners. The others were located in Arizona, California, Illinois, Minnesota, Pennsylvania and Virginia.

While Michigan didn't have any triple crown winners, hospitals that earned both the patient experience and best hospital awards are:

• Bronson Methodist Hospital, Kalamazoo, Bronson Healthcare

Hospitals earning both outstanding patient experience and safety excellence awards are:

• Chelsea Hospital, Chelsea, Trinity Health
• Trinity Health Livingston Hospital, Howell, Trinity Health

Hospitals earning outstanding patient experience awards are:

• Ascension Standish Hospital, Standish, Henry Ford Health
• MyMichigan Medical Center Alpena, Alpena, MyMichigan Health
• MyMichigan Medical Center Midland, Midland, MyMichigan Health
• MyMichigan Medical Center West Branch, West Branch, MyMichigan Health
• Promedica Charles And Virginia Hickman Hospital, Adrian, ProMedica Health System
• Trinity Health Grand Rapids Hospital, Grand Rapids, Trinity Health
• Sparrow Carson Hospital, Carson City, University of Michigan Health
• University Hospital-University of Michigan, Ann Arbor, University of Michigan Health
• University of Michigan Health-West, Wyoming, University of Michigan Health
• Holland Hospital, Holland, Spectrum Health

“Hospital quality, including patient experience, should always be considered when choosing where to receive care,” Dr. Debra Gradick, Healthgrades senior physician consultant, said in a news release.

The awards highlight hospitals that prioritize patient experience and consistently achieve exceptional results The goal of the awards is to “help patients feel heard, confident, and assured of receiving the best possible care,” according to the release.

Healthgrades focused on 10 key patient measures in its assessment of Hospital Consumer Assessment of Healthcare Providers and Systems patient survey data. Three areas predict how likely a patient is to recommend a hospital to a family member or friend:

• Doctor communication
• Nurse communication
• Clear communication about care when discharged