Southwest Airlines Sued For Not Immediately Refunding Stranded Customers

By Megan Cerullo, CBS Minnesota

January 4, 2023

A passenger is suing embattled Southwest Airlines over the airline's alleged failure to reimburse him and hordes of other customers for canceled flights.

The airline's contract of carriage mandates refunds for canceled fights, plus reimbursement for incurred costs like hotels, meals and rental cars, Louisiana-based passenger Eric Capdeville alleged in the proposed class-action lawsuit.

"Southwest's failure to provide prompt refunds for canceled flights violates not only its own contract of carriage, but also federal law," states the lawsuit, filed in the Eastern District of Louisiana.

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