Walgreens Says Locking Up Products To Prevent Shoplifting Hurts Sales

CBS Minnesota

January 15, 2025

Locking up store merchandise can deter shoplifters and paying customers alike, according to Walgreens.

The pharmacy chain's CEO Tim Wentworth said in Walgreens Boots Alliance's first-quarter earnings call Tuesday that "When you lock things up … you don't sell as many of them. We've kind of proven that pretty conclusively."

Keeping retail products under lock and key is a maneuver designed to thwart rising retail theft. But it also irks — and turns away — would-be paying customers who don't have the patience to wait for a retail clerk to retrieve goods they wish to buy.

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