15 New Customer Service Centers Set To Open In NYC Stations: MTA

NEW YORK CITY — The MTA will open 15 additional customer service centers in subway stations citywide, officials announced on Monday.

Some of the stations poised to get new centers are the E. 180th Street station, Grand Central Station, Far Rockaway, Mott Avenue and Rockaway Parkway, according to the MTA.

The new centers are expected to open at the start of 2026. An exact date has not been announced. A final list of the 15 additional stations with new Customer Service Centers will be announced in the coming months, officials said.

The MTA made the announcement at a Transit and Bus committee meeting.

The decision comes as the MTA has begun phasing out MetroCards and fully transitioning to OMNY cards.

The new centers will staff station agents to help customers with OMNY cards, among other customer service needs.

“The Customer Service Center expansion comes as the MTA transitions to the OMNY tap and go fare payment system and increases the eligibility requirements for Fair Fares,” MTA New York City Transit President Demetrius Crichlow said. “We want to make sure we are doing all we can to give customers the support they need to make their experiences in the system a pleasant one.”

In 2022, the MTA first opened new customer service centers in the city.

The first set of customer service centers opened at Coney Island-Stillwell Avenue, Atlantic Avenue-Barclays Center, 161st Street-Yankee Stadium,34th Street — Penn Station, Flushing-Main Street, and St. George on the Staten Island Railway.