New Rochelle's New Parking Payment Platform Starts Wednesday

NEW ROCHELLE, NY — The City of New Rochelle announced the transition of its pay-by-cell parking and permit holder app from ParkMobile to Passport, starting Wednesday.

From the City of New Rochelle.

For the convenience of both parking facility and on-street parking users, a 30-day migration period will follow with both the Passport and ParkMobile apps accepted for payment. There will also be an extensive public notification campaign for local residents and businesses to enable mobile payment parking users to download the Passport app and to securely register their information.

The transition to Passport is the result of a long-term effort by the City to develop a new and more efficient payment platform that will streamline the operation of its ten public parking lots, four garages, and on-street parking spaces for both transient parkers and permit holders. Passport also offers lower user fees for the parking public.

"The transition of the City’s pay-by-cell and permit parking system from ParkMobile to Passport will improve customer service, enhance the efficiency of our public parking operations, and simplify communication with public users," said Mayor of New Rochelle Yadira Ramos-Herbert. "Together with my City Council colleagues, we are always seeking new ways to provide more convenience for our residents, businesses and visitors."

"We are pleased that the migration from ParkMobile to the new Passport system will go into effect on May 1, 2024, after extensive preparations to ensure a smooth transition," said New Rochelle Commissioner of Development Adam Salgado. "Recognizing the need for the parking public to transition from one mobile payment app to another, the City will have a 30-day period when ParkMobile will run concurrently with Passport, along with extensive public notification through signage at our facilities and information on our website and social media."

While parkers will need to download the Passport app on their smartphone, all pay-by-cell zone numbers will remain the same for user convenience and the 6442 on-street zone will be divided into three new zones since the City has different regulations for on-street metered parking.

Public notification about the pay-by-cell parking change from ParkMobile to Passport will be posted prominently in all municipal garages and off-street lot facilities, and at on-street parking payment machines, along with posting on the City’s website and social media channels.

In addition, information about the mobile parking payment transition will be communicated to target audiences, including by the City’s Business Liaison to local businesses, the BID, and Chamber of Commerce, as well as the New Rochelle Public Library.

The City will also conduct outreach in partnership with its parking facility operator, LAZ Parking, through visibility events at busy locations, including the Transit Center Garage, the New Roc Garage, the Library Lots, and the Prospect Street Lot.

The City’s parking permit system will also transition simultaneously, with communication to all active permit holders about the change and instructions on linking their permit account. All waitlisted permit requests will be manually transferred to the new system in partnership with LAZ Parking so that none are deleted and their place on the waiting list is not interrupted.

Passport has a significant existing presence in Westchester as the mobile parking payment platform used in White Plains, Port Chester, City of Rye, Larchmont, Pelham, Town of Greenburgh, Mount Kisco, and Village of Ossining.