Montco Students 'Streamlined' Campus Experience, Receive Awards

Press release from the Montgomery County Community College:

Elizabeth Farrell

March 22, 2023

Two institutions with a knack for cultivating home-grown talent through elevating existing
team members and hiring recent graduates won the 8th annual Tambellini Technology Leadership Awards for their remarkable successes in streamlining and enhancing the
user experience for their campus communities.

The Enterprise CRM team at Montgomery County Community College in Pennsylvania, led
by Mary Beaver, Director of Enterprise Software Systems, earned the Innovative Team
Award, and Brad Rohrer, the CIO for the University of Miami, won the 2023 CIO Award.

“Both the University of Miami and Montgomery County Community College are inspiring
examples of dedication and resourcefulness to get the job done,” said Vicki Tambellini,
CEO and Founder of Tambellini Group.

“Technology teams in many industries are being challenged in the current work environment,
but the leaders at these two institutions succeeded by investing in the growth and
development of their teams.”

As the world’s leading independent technology research and advisory firm dedicated
solely to higher education, Tambellini Group created the Technology Leadership Awards
to celebrate IT teams and leaders for their excellence in driving transformative modernization
efforts.

Innovative Technology Team Award: Montgomery County Community College

As director of MCCC’s Enterprise Software Systems, Mary Beaver faced a dilemma common
among leaders charged with evaluating CRM options: should her team buy a ready-made
platform or build their own?

While spending on the former would be the easier solution, Beaver and two members
of her six-person team (four of whom are MCCC alumni) decided to take the more ambitious
route and build a customized system using the Microsoft Dynamics platform to serve
their community’s unique needs.

“It was such a huge undertaking, and sometimes we felt really alone on this journey
because we didn’t have a lot of peers who took on a project of this magnitude,” said
Beaver. “I am so very proud of our CRM team, which includes two MCCC alumni, Marwa
Dwidar and Andrew Rosner. Winning this award validates their commitment and success
in making the student experience better every day.”

A 30-year employee of the College, Beaver holds an accounting degree and started working
at the College as a supervisor of Accounts Receivable in the Finance Area.

“However, my interests also were with figuring out how systems worked, creating process
improvement through their functionality and figuring out why they may not work as
expected,” said Beaver, who worked closely with the IT Department when it transitioned
to Ellucian’s Colleague SIS system. When a programmer/analyst position became available
in IT, she applied and was hired.

Rosner, who is the lead software developer, is a graduate of MCCC and a former student
worker in the IT Department. The College’s IT help desk is fully staffed by student
workers, which provides them with hands-on learning experiences, a practice that MCCC
incorporates throughout its programs.

“Andrew’s technical leadership allows us to do many projects inhouse instead of outsourcing,”
Beaver said. “For the Enterprise CRM project, Andrew provided the technical leadership
and guidance regarding the integration, security, and custom development needed for
the platform.”

Dwidar, CRM Systems Specialist, is a 2021 graduate of MCCC. As a student, she was
an active member of the IT Department’s Women in Science and Technology (WIST) group. WIST’s mission is to be a resource to female-identifying students and
encourage retention and completion in the STEM fields.

During her first year of employment, Dwidar became a Microsoft Certified: Dynamics
365 Customer Service Functional Consultant Associate by obtaining two certifications:
PL-200 Microsoft Power Platform Functional Consultant and MB-230 Microsoft Dynamics
365 Customer Service Functional Consultant.

The other members of Beaver’s overall team include Nina Xu, Project Leader Administrative
Systems who has been with MCCC for 25 years; Robert Vogel, Senior Software Developer
and MCCC alumnus; Kimberly Liberty, Enterprise Software Analyst; and Julio Ashrafzadeh,
Enterprise Application Analysist and MCCC alumnus.

MCCC’s IT Department is led by Dr. Celeste Schwartz, Vice President of Information Technology & Institutional Effectiveness. Schwartz
also is a MCCC alumna and has worked at the College for more than 50 years.

Before building their own CRM system, attempts to manage student support inquiries
through shared email inboxes spread over various departments had been inefficient,
frustrating, and nearly impossible to track. The pandemic compounded this challenge,
along with issues related to coordinating institutional communications with students.

Beaver’s team has dramatically improved student case management and automated communications,
even meeting their stretch goals ahead of their deadline:

CIO Award Winner: Brad Rohrer, University of Miami

Ever since Brad Rohrer started as a network specialist at the University of Miami
in 1997, his career at the institution has progressed and evolved as swiftly as the
many cutting-edge technology initiatives he has led during his 25 years of service.

“I’m honored and happy to win this award, but I’m also humbled,” said Rohrer. “None
of what I’ve been able to do would have been possible without such a talented and
dedicated IT team. This tremendous recognition is a testament to their hard work and
accomplishments.”

In his combined 12 years as deputy CIO and CIO, Rohrer has focused on elevating the
customer experience and supporting the career growth and development of his approximately
260-person team.

This press release was produced by the Montgomery County Community College. The views expressed here are the author’s own.