Comcast Outages: Service Being Restored

A massive Comcast outage nationwide knocked out business and residential internet, video and voice services to customers. The outage was caused by two separate fiber cuts to Comcast's network backbone providers, the company said in a statement.

Comcast said the cuts were unrelated.

"Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video and voice customers," Comcast said in a statement Friday evening. "We again apologize to anyone who was impacted.”

Comcast first acknowledged it was facing a "nationwide service interruption" around 1 p.m. eastern. The company's help account, @ComcastCares responded to customers inquiring about the outage that they are working to "have this resolved as quickly as possible."

The website Down Detector, which crowdsources outage reports, showed highly concentrated Comcast outages in the northeast, parts of California and in the Chicago and Denver areas.

According to tweets from Comcast customers, they were unable to reach the company's customer service number.

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