OC Clerk-Recorder To Use Program For Digital Line Management

ANAHEIM, CA — To help cut down on long lines at its Anaheim branch, the Orange County Clerk-Recorder's Office will implement a queue management software.

Called Qtrac, the software is the same one used at the department's headquarters in Santa Ana and will "reduce lines, disperse waiting crowds and decrease wait times," according to Clerk-Recorder officials.

"I am always looking for ways to make visits to our office convenient and pleasant for our customers," Clerk-Recorder Hugh Nguyen said in a statement. "This technology has already improved service at our main office in Santa Ana, and I'm looking forward to seeing great results at our office in Anaheim.

The software will place visitors to the office into a digital queue and will notify them through text message when it's their turn for service, the Clerk-Recorder said.