Crime & Safety
Some Aurora 911 Callers Waiting More Than 2 Minutes
The call center is no longer able to meet national standards that call for answering 90 percent of all calls within 15 seconds.
By Brian Maass, CBS Denver:
AURORA, Colo. (CBS4) – With fewer employees answering calls and call volumes increasing, Aurora’s 911 call center is no longer able to meet national 911 standards that call for answering 90% of all 911 calls within 15 seconds and 95% answered within 20 seconds.
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“Every call is important,” said Tina Bunetta, Aurora’s 911 director, who said up until last week, callers who did not get an immediate answer would have their call “ring until we could answer it.”
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