Scam Text Message Targets Webster Bank Customers

Between telephone scams, emailed scams and in-person scams, there’s a lot for people to be vigilant about these days.

You can add text messages to that list, because Webster Bank customers were reportedly targeted by scammers, State Banking Commissioner Jorge Perez said in a Nov. 24 prepared statement.

“The fraudulent text appears to be a genuine notice from Webster Bank indicating that they are currently performing maintenance of their system and asking the recipient to click on a link to renew personal details,” Perez said. “While this particular text targets Webster customers, other text scams have targeted many other banks and businesses.”

On the Webster Bank Facebook page, people shared photos of the text and some said they were not even Webster Bank customers.

For a listing of Webster Bank locations, click here.

Be Vigilant

“This is a cautionary tale,” said Perez, “a reminder to be especially vigilant as we head into the busiest season of the year when we are bombarded by emails, text and telephone calls. Always remember to safeguard your most sensitive personal and financial information, whether communicating over the telephone, online or even at your front door.”

Do Not Provide Personal Info Without Researching

“Never give anyone your personal information unless you do your homework and are as certain as possible that it’s legitimate,” said Commissioner Jonathan Harris of the Department of Consumer Protection. “If you receive a text, reach out to the bank or business to verify that it’s not a scam. Visit the bank or call directly before you provide any info or make a payment.”

Banks or other financial institutions do not ask their customers to provide personal account information by text or e-mail, Perez said.

“If you are a Webster customer and have received a text requesting that you click a link to renew personal details regarding your account, it is a scam,” he said. “Delete it. Do not reply. Do not click on the link provided. And most important, do not supply your personal information.”

More Ways to Scam People

The growth of electronic communications and social media continues to provide new ways for scammers to reach their targets. Connecticut consumers should stay vigilant when receiving electronic business communications.

The high-tech scammer sends highly accurate emails or texts that contain links to what appear to be genuine websites, but instead are fraudulent sites that will steal personal information. Rather than click the link, open the website you know is real or call the financial institution directly.

“Unfortunately, the holiday season is one of the busiest times for scammers,” said AARP Fraud Watch Volunteer Byron Peterson. “Each year ID theft and fraud steal millions of hard-earned dollars from unsuspecting residents.”

Any consumers who did click the link should contact Webster Bank immediately at 1-800-325-2424 and speak to a representative for assistance. You may also report the scam to the Department of Banking, by calling 1-800-831-7225.

For more information on how to avoid scams or how to sign up for free fraud alerts, visit the AARP website.

Photo: Webster Bank