NCR Unveils Live, Remote Teller ATMs

Duluth-based NCR Corporation recently unveiled new technology that allows bank customers to video conference with live, remote bank tellers directly through new Interactive Teller ATMs during and after banking hours.

Banks will be able to offer extended hours and services through the Interactive Teller ATMs. “Customers can video conference with a teller located inside the bank or at a central call center after hours,” according to NCR spokesman Jeff Dudash.

The new tellers provide banks and credit unions with the opportunity to provide up to 24-hour service and to offer or expand Saturday service.

The Interactive Teller ATMs are currently being piloted by a major U.S. financial institution, Dudash said. NCR will start selling them later this year to financial institutions in the United States, he said.

Using technology from uGenius Technology -- a Utah-based pioneer in video banking solutions -- NCR has integrated two-way video conferencing into its multi-function NCR SelfServ 32 ATM, according to the May 17 announcement. Bank customers can choose the standard self-service ATM functionality or the interactive teller interface to conduct transactions.

"Consumers cannot always bank during banking hours. They want service at a time and place that is convenient for them," said Michael O'Laughlin, senior vice president, NCR Financial Services. "Interactive Teller on NCR SelfServ ATMs offers the best of technology -- convenient self-service for simple, typical transactions, and personalized banking for after hours and remote service. Our new NCR APTRA Interactive Teller ATM delivers an ideal solution at a time when banks are looking to improve their customer service while maintaining cost efficiencies."

NCR is headquartered in Duluth.