Community Corner
AT&T Bills Elmhurst Customers Who Were Without Phone Service For 3 Months
CBS Morning Insider Tim McNicholas fought for answers from the phone company.
ELMHURST, IL — Joan Miller is getting letters in the mail; from an old friend who tried to call on her birthday, and a doctor with important information about a refill of her meds, who have tried several times to call her without success.
Her AT&T landline’s been out for the past 2 ½ months. Even her daughter, Rachel, struggled to reach her at first. “The first thing you think of is, what’s wrong? When you can’t reach, especially someone who Is elderly,” Rachel said. “You think of all different things that could have happened.”
