How DuPage County Is Making Emergency Help More Accessible

DUPAGE COUNTY — DuPage County residents now have access to Text to 911, a service that allows those in an emergency to text 911 if they cannot make a call. The service is also helpful for residents with limited or no hearing or who are unable to speak.

"Text-to-911 is a critical step forward in making emergency services more accessible and inclusive," DuPage County Board Chair Deborah Conroy said in a statement. "Whether someone is deaf or hard of hearing, experiencing a medical emergency that affects speech, or in a situation where speaking could put them in danger, this service ensures they can reach out for help."

Phone calls to 911 should be made, if possible, but in the event texting is necessary, here's what residents should do:

• Text 911 with the following information:
• Exact location
• Type of emergency
• Whether you require medical, police or fire assistance

Messages should be kept brief and must not include photos or videos, slang, abbreviations or emojis.

A dispatcher will respond with instructions that the person requesting assistance should follow, according to a news release.