Electric Customers In Marlborough: Don't Worry About Your Bill

MARLBOROUGH, MA—Electric customers in Marlborough may have been confused when they viewed their most recent bill.

Mark Cappadona, president of the Colonial Power Group, sent a letter to the City Council to explain what may have been confusing to customers.

Essentially, the notice was to inform customers that those who are participating in the Choice Power Supply Program should receive National Grid bills that state that their accounts are switching to Verde Energy. Instead, some received a bill from National Grid that indicates a switch to National Grid Basic.

Here's the letter:

Dear Councilor Ossing:

Colonial Power Group, Inc. ("Colonial") would like to make the City aware of an issue that was
brought to our attention yesterday. When consumers participating in Marlborough's Community
Choice Power Supply Program ("Program") receive their National Grid bills this month, instead of
seeing the anticipated on-bill messaging which indicates their account is being switched to Verde
Energy ("Verde"), they may see the following: Our records indicate that you have switched your supplier option to National Grid Basic service Supplier. If you have been switched without your authorization, a formal
complaint can be filed with the Department of Public Utilities.

Colonial has reached out to both National Grid and Verde to confirm that every account that was
enrolled in the City's Program with TransCanada has been switched over to Verde and both
companies have confirmed that all participating accounts have been transitioned. National Grid
is researching the root cause of the erroneous message. Colonial has posted the following
notification on its website and respectfully requests the City do the same on its website and/or Facebook page: Colonial Power Group has been notified that consumers previously enrolled in
Marlborough's Community Choice Power Supply Program with TransCanada may see the
following messaging on their bill: "Our records indicate that you have switched your
supplier option to National Grid Basic service Supplier."

Colonial Power Group has confirmed with National Grid that the message was posted in error and that all accounts previously enrolled in the City's Program are still enrolled in the City's Program with
Verde Energy as the Supplier. If you were previously enrolled in the City's Program, you
still are enrolled and NO ACTION IS REQUIRED.

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