911 Services Restored After National Outage Hit Edina Dispatch Center

EDINA, MN — The Edina Police Department put out a message late Wednesday night warning that some 911 calls may not get through.

The department said the Edina 911 Communications Center was “experiencing difficulties” with calls from T-Mobile/Sprint users and recommended they call the 10-digit, 24-hour dispatch line — 952-826-1600 — if they had an emergency.

Those issues were resolved by 9:30 a.m. Thursday , Edina police told Patch.

Former Hopkins Star Leads UConn To Final Four In Minneapolis

The Edina 911 Communications Center was just one of many dispatch centers that experienced problems Wednesday into Thursday. Police departments and 911 centers throughout the Twin Cities and across the U.S. posted similar messages to the Edina 911 center’s.

The Hennepin County Sheriff’s Office posted at 2:23 a.m. Thursday that T-Mobile’s network experienced a “911 outage” that affected its users, as well as those with service from Sprint and Boost Mobile.

Calls made to 911 from T-Mobile’s network got “stuck in a recorded message loop” and were never routed to any “PSAP,” a public safety answering point, the sheriff’s office said.

‘Sugar Coated’ Floral Experience Returns To Galleria In Edina

Officials warned the outage “could take many hours” and urged people not to “test call” 911, which would tie up phone lines. The Hennepin County Sheriff’s Office said at 4:45 a.m. Thursday that T-Mobile’s 911 services were working again.

T-Mobile was fined $19.5 million last year by the Federal Communications Commission for a 911 outage in June 2020. That outage lasted for more than 12 hours and caused more than 23,000 911 calls to fail, the FCC said.

Nominations Needed For Edina Mayor’s Annual Awards

Edina residents who cannot reach 911 can call the Edina Police Department’s 24-hour dispatch line at 952-826-1600 or the Hennepin County Sheriff’s non-emergency line at 952-258-5321.