NJ Transit Rolls Out New Phone Apps For Riders With Disabilities At 2 Busy Stations

NJ Transit is trying out two new phone apps geared towards riders with disabilities in Newark and Hoboken.

Thanks to a collaboration between NJ Transit and the Transit Tech Lab, customers will now have access to “Convo” at Newark Penn Station customer service and ticket offices. Meanwhile, riders at Hoboken Terminal will be able to access “GoodMaps.”

Here’s what each app does, spokespeople said:

CONVO – Convo offers technology for those who use American Sign Language (ASL) to communicate. Customers can scan a QR code and connect with a live interpreter who can convey the message between the customer and an NJ Transit employee.

GOODMAPS – GoodMaps is a cutting-edge station navigation platform now available at Hoboken Terminal. GoodMaps empowers all visitors—including the visually impaired or individuals with disabilities—with precise, real-time navigation throughout the terminal, making travel easier and more accessible. The Goodmaps app operates similarly to outdoor GPS systems like Google Maps. However, it specializes in indoor navigation, providing turn-by-turn directions via audio or on-screen text. With the GoodMaps app, customers can access real-time directions for trains and buses right from their mobile device. They can also benefit from features designed for users with low vision and mobility challenges, enhancing independence and comfort.

“Whether it's navigating a terminal or communicating with staff, these technologies give people more control over their journey and reflect our ongoing commitment to creating a more welcoming transit system,” NJ Transit CEO and president Kris Kolluri said.

• See Related: NJ Transit Agrees To Improve Disability Access At Newark Penn
• See Related: New Jersey Makes Progress On Disability Access: 8 Encouraging Stories

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