Springfield Residents Can Send Service Requests With a Click of a Mouse

Springfield has come up with a novel approach to making sure that the needs of residents are known and met.

The township just launched a new Citizen Service Request management system. Citizens expect a certain level of services and this new method is an easy on-line way of letting the town know of service request needs.

The web-based software tool is intended to allow township officials to better manage service requests, increasing efficiency and shortening response time. Township officials said in a statement that they will be able to quickly accept service requests and route them directly to the department responsible for resolving the issue.

Each request is automatically assigned a tracking number and instantly routed via email to the department responsible for handling the service request. Citizens can elect to be notified each time they submit a new request.

The township is always looking for better ways to resolve issues for residents and businesses in an efficient and effective manner. Information will only be used to offer better services and improve staff efficiency.

The program is sponsored by Investors Bank of Springfield.

To submit a citizen request, just click on the link: Citizen Service Request. 

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