LI Hospital Earns Outstanding Patient Experience Award

PORT JEFFERSON, NY — Mather Hospital has been nationally recognized with the Healthgrades 2025 Outstanding Patient Experience Award for the fifth year in a row since 2021 for delivering an exceptional patient experience, officials said.

The Port Jefferson hospital is one of four in New York to receive the award and among the top 5 percent of hospitals in the country for patient experience for a second consecutive year, according to a press release.

According to officials, the honor comes from Healthgrades, an online resource for information about physicians and hospitals, and reflects Mather Hospital’s ongoing commitment to compassionate, patient-centered care.

Each year, Healthgrades evaluates more than 3,000 hospitals across the country to identify those that consistently provide an exceptional experience from the patient’s perspective.

"This award speaks directly to the dedication and compassion of our entire team at Mather Hospital," said Kevin McGeachy, Mather Hospital president. "We are honored to receive this recognition, which reinforces our mission to put patients first in every aspect of their care."

To determine recipients of the Outstanding Patient Experience Award, Healthgrades analyzed data from the Hospital Consumer Assessment of Healthcare Providers and Systems survey submitted by hospitals across the U.S. The 2025 award is based on HCAHPS survey data collected from January 2023 to December 2023. Only hospitals that submitted at least 100 patient surveys during this time were considered.

According to Mather representatives, Healthgrades applies a scoring methodology to 10 patient experience measures, including communication with nurses and doctors, responsiveness of hospital staff, explanation of medications and cleanliness and quietness of the hospital environment. Mather’s performance across these metrics reflects its success in creating a healing and supportive environment for patients and their families.

For example, 84 percent of Mather’s patients reported that their room and bathroom were "always" clean and nurses "always" communicated well, while 89 percent of patients reported "yes" that they were given information about what to do during their recovery at home.