Travel
LaGuardia Is No Longer Dead Last For Airport Satisfaction: Study
The long-maligned airport's customer satisfaction is now just below "average" after its big construction makeover, a J.D. Power study found.
NEW YORK CITY — LaGuardia is no longer travelers' absolute least favorite airport in the nation, a new study found.
The no-longer-much-maligned Queens air hub ranked just one point below "average" in J.D. Power's ranking of traveler satisfaction for North American airports released Wednesday.
The middling ranking is a great improvement from LaGuardia's past bottom of the barrel showings — and one that the study pinned the recent, applauded $4 billion Terminal B renovation.
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"Nowhere is the positive effect of capital improvement clearer than in New York’s LaGuardia Airport, which has climbed from dead last in passenger satisfaction in 2019 to reach the large airport segment average, this year," the study states.
The old LaGuardia was infamously derided in 2014 by then-Vice President as "third-world."
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But in 2015 officials began an $8 billion airport redevelopment they promised would bring about a "new" LaGuardia Airport.
The renovated Terminal B's opening in 2021 was the first finished piece of this facelift.
And passengers appear to have noticed — the airport ranked higher than both JFK and Newark airports in the J.D. Power study.
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