10 VA Hospitals Earn Outstanding Patient Experience Awards

VIRGINIA — Inova Loudoun Hospital collected the final jewel in its “triple crown” of excellence Tuesday when it was named to an elite list of hospitals receiving Outstanding Patient Experience Awards.

Previously, Healthgrades, a platform that helps people find doctors and hospitals, recognized Inova Loudoun Hospital with two other awards, for Patient Safety Excellence and as one of America’s Best Hospitals for 2025.

Only 15 percent of hospitals nationwide received the patient experience awards, which recognize those that provide top-quality care while giving their patients a positive experience. Several other Virginia hospitals also were recognized with this award.

• Inova Fairfax Hospital
• Lewisgale Hospital Pulaski
• Sentara Princess Anne Hospital
• Sentara Williamsburg Regional Medical Center

The 377 hospitals from 44 states include 66 that are dual recipients of both the Outstanding Patient Experience Award and the Patient Safety Excellence Award, and 10 that have earned Outstanding Patient Experience, Patient Safety Excellence, and America’s Best Hospitals distinctions for 2025.

Texas had four of the triple crown winners. The others states, besides Virginia, with hospitals that received the honor were located in Arizona, California, Illinois, Minnesota, and Pennsylvania.

Hospitals in Virginia that earned both the patient experience and best hospital awards are:

• Inova Loudoun Hospital, Leesburg, Inova Health System
• Inova Fairfax Hospital, Falls Church, Inova Health System

Hospitals earning both outstanding patient experience and safety excellence awards are:

• Inova Loudoun Hospital, Leesburg, Inova Health System
• Lewisgale Hospital Pulaski, Pulaski, HCA
• Sentara Princess Anne Hospital, Virginia Beach, Sentara Health
• Sentara Williamsburg Regional Medical Center, Sentara Health, Williamsburg

Hospitals earning outstanding patient experience awards are:

• Inova Loudoun Hospital, Leesburg, Inova Health System
• Inova Fairfax Hospital, Falls Church, Inova Health System
• Lewisgale Hospital Pulaski, Pulaski, HCA
• Sentara Princess Anne Hospital, Virginia Beach, Sentara Health
• Sentara Williamsburg Regional Medical Center, Sentara Health, Williamsburg
• Riverside Shore Memorial Hospital, Orancock, Riverside Health System
• Sentara Halifax Regional Hospital, South Boston, Sentara Health System
• Sentara Martha Jefferson Hospital, Charlottesville, Sentara Health System
• UVA Health University Hospital, Charlottesville, UVA Health System
• Buchanan General Hospital, Grundy

“Hospital quality, including patient experience, should always be considered when choosing where to receive care,” Dr. Debra Gradick, Healthgrades senior physician consultant, said in a news release.

The awards highlight hospitals that prioritize patient experience and consistently achieve exceptional results The goal of the awards is to “help patients feel heard, confident, and assured of receiving the best possible care,” according to the release.

Healthgrades focused on 10 key patient measures in its assessment of Hospital Consumer Assessment of Healthcare Providers and Systems patient survey data. Three areas predict how likely a patient is to recommend a hospital to a family member or friend:

• Doctor communication
• Nurse communication
• Clear communication about care when discharged