New Bus Service To New York City Arrives In Fredericksburg UPDATE

FREDERICKSBURG, VA—A new bus service to New York City soon will available to travelers in the Fredericksburg area. Say hello to OurBus, which describes itself as "a technology based transportation startup." It'll begin with a three-day run May 25-27 and then continue full-time, four days a week on June 15.

OurBus says its Fredericksburg run is will take six to seven hours (compared to eight hours on Greyhound) with fewer stops. It adds that its fares ($25-$45) are considerably cheaper than Amtrak ($80-$150). The company also boasts that it "contracts out its routes to coach operators with only the newest buses."

The Fredericksburg stop will be at the Route 17 commuter lot, 627 Warrenton Road.

Said Axel Hellman, OurBus co-founder:

The Fredericksburg area is growing in population, but the transportation system that serves it has struggled to keep up. The new route will add to the options that travelers in the area have.
Not only will it connect Fredericksburg to New York City, but it's also a great way to get to Richmond and Springfield, and even DC on some runs. Travelers deserve better options and we're glad we can get this new route up and running just in time for summer, when people are looking to take advantage of vacation days. Riding a bus is a great way to see the sights, and we at OurBus have made it our mission to make that fun and exciting again.

Here are some frequently asked questions, per the OurBus website:

1. What are the amenities that OurBus offers?

OurBus offers all the latest amenities including....WiFi (in bus entertainment with pre-loaded movies), restroom, reclining seats, charging ports, free water bottles and exclusive technology that lets you track the bus. This will give you the exact location of the bus along with ETA.
How to track the bus - on your web browser, visit ourbus.com/track/confirmationnumber
Example - If your confirmation number is ABX879, go to ourbus.com/track/ABX879
OR Click the "track bus" link on your e-ticket

2. Can I pay cash and buy my ticket at the stop?

All tickets must be reserved in advance on our website. We do not have facilities for cash payment at the stop.

3. I can't find the location of my pick up stop. What should I do?

If using the website, bus stop locations can be viewed by clicking on the greyed-out city link under the departure or arriving time. If using the app, click on the see details option on a ticket to find locations of departure and arrival locations of the trip. The bus will pick up from exactly the same location mentioned on your ticket, If these is any change in pick up point, you will be informed by our team via email or call.

New York Port Authority
New York Madison Avenue
Washington, DC
Ithaca, NY
New Brunswick, NJ
Columbia, MD
Union City, NJ
Binghamton, NY

4. Will there be a sign at the stop?

As OurBus is a fast-growing company with many new routes, not all stops have official signage yet. The following stops currently are unmarked:
Columbia, MD|Hamilton, NJ|Binghamton, NY
Ithaca, NY|51 Madison Avenue, New York, NY

5. What will the bus look like?

OurBus is a technology company, we do not own or operate any buses. Some buses may not have the OurBus logo on the exterior. If this is the case, the bus will have OurBus signs on the dashboard.

6. Can I cancel my booking?

You can cancel by clicking on the "Cancel Ticket" button on your emailed ticket or by logging in to the OurBus website/app and finding the ticket under "My Passes", where you'll have the option to cancel. Once canceled you will be offered a credit into your OurBus Wallet for the amount paid. Wallet credits can be used for your next purchase and have an expiration period of 5 years.
If you purchased your ticket directly from the OurBus website/app and are canceling more than 24 hours before the departure time, you'll also have the option to get a full refund.

7. I would like to change my ticket to an earlier or later trip. What do I do with my original ticket?

You can cancel your original ticket and transfer the money to your OurBus Wallet. This credit will reflect in your Wallet immediately and you can use this to book another ticket on our website/app.

8. Is the bus going to leave exactly at the time on my ticket

Buses are scheduled to depart at the scheduled time. To ensure you don't miss the bus, please arrive 15-30 minutes before the departure time.

9. I tried to book a future trip and, it says "No Routes Found,"

• If you search for trips more than 2 weeks in advance, it is possible that the schedule for the date you desire has not been posted yet. Please check back.
• It is possible that there are no direct buses between the points you specified
• OurBus may not sell long-distance tickets between the point you specified because they are too close together (for example, between Union City and New York) We recommend alternate means of transportation.

10. The coupon I was given is not applying to my ticket.

For the coupon to work, you have to sign in to your OurBus account from the same email on which you received the coupon. If this does not work, please check:

• The validity period of the coupon
• Proper spelling and capitalization
• If any space characters were inputted before or after the coupon code

11. Is there a discount for military, seniors, children, or babies?

No such discounts are available, as we already offer fares at discount rates.

12. I have a Groupon, but I am not sure how to use it.

Send an email to groupon.deals@ourbus.com with your desired itinerary at least 48 hours before your desired departure time as well as your Groupon voucher number. We will then create a ticket for you and will email it to you.

13. What is OurBus Wallet?

OurBus Wallet is a form of payment that can be used on the OurBus platform (both web & app). When you are purchasing anything on OurBus, it is as good as paying with a credit card. For more details refer to Wallet specific FAQs.