Potholes On Your Street? How To Report Them In Encinitas

Encinitas, CA — The relentless stream of atmospheric rivers ravaged roads in Encinitas and San Diego County leading to several thousands of potholes on freeways, highways and surface streets throughout the county. If it seemed worse than usual — it was.

According to Caltrans, the unrelenting nature of the winter storms and early spring provided precisely the conditions that are ripe for potholes to form.

"When it rains or snows, you get water that seeps through cracks in the pavement, then the base layer in the soil underneath the road becomes saturated," said Allison Colburn, a public information officer for Caltrans. "This eventually leaves a void underneath the road. So when vehicles drive over the cracked pavement, repeatedly...the surface then breaks and collapses into the void."

In San Diego, officials said the rainfall has increased the city’s daily average pothole reports from 200 to a backlog of more than 1,600, according to one article in the Times of San Diego.

"We are taking an 'all hands on deck' approach to filling potholes after the significant amount of rain we experienced recently," Eric K. Dargan, San Diego chief operating officer, told the Times of San Diego in March. "Our teams have been cleaning up from the storms and they will be out seven days per week filling potholes until we can get caught up on these repairs."

Caltrans actively monitors roads across the region during storm events, and crews respond as possible to the hundreds of reports filed by drivers.

"They're basically prioritized by the availability of resources, but also the priority of how bad the damage is," Colburn said. "A small pothole that's maybe not causing any damage or issues, that's going to be prioritized behind a large pothole in the middle of a lane."

Report a pothole for Caltrans, City of Encinitas

The City of Encinitas recommends that you report a pothole through the See,Click, Fix App. If you do not have access to the app, call the Public Works Street Maintenance Division at 760-633-2850.

For drivers who spot a pothole on a state or federal highway, Caltrans said using its online customer service request portal is the best bet.

"That goes through our system, and we have people who look through that and assign maintenance crews to it based on location," Colburn said. "That's the quickest way to get it looked at."

Drivers who believe their vehicle was damaged by a pothole on a state road, and that Caltrans was responsible, can seek compensation from the agency, but Colburn cautions that getting a claim approved is not a sure thing.

"I want to clarify that under California law, Caltrans does not insure vehicles for damage on our highways," Colburn said. "There is a driver responsibility component here. Drivers in California must exercise caution on all roads and have car insurance to cover liability and property damage. In limited circumstances, Caltrans may be statutorily responsible for damage to a vehicle."

For damage valued up to $10,000, drivers can submit a claim online. Anything higher is handled separately by California's Government Claims Program.