Napa Launches New Platform To Streamline City Service Requests

NAPA, CA—The city of Napa announced the launch this month of a new, user-friendly platform intended to improve how residents report issues and track the city's responses to issues as well as those reported by other community members.

The all-in-one tool is called mySERVICECENTER and went live March 14. Residents can use the platform to report a variety of non-emergency issues, including potholes, graffiti, tree hazards, illegal dumping, malfunctioning traffic signals and more.

“mySERVICECENTER strengthens our commitment to being responsive and transparent with the community,” Mayor Scott Sedgley said. “This platform makes it easier than ever for our residents to engage with City services and help us address community needs quickly and efficiently.”

The platform—available for use on the worldwide web at CityOfNapa.org/ServiceCenter and as a mobile app downloadable from Apple's App Store or Google's Play Store—connects users directly with city departments, to ensure reports are received and addressed efficiently, the city said.

Beyond submitting requests, it introduces the following transparency-focused features:

• Real-time tracking: Residents can follow the progress of their requests from submission to resolution.
• Public issue visibility: Users can view reports submitted by others, helping to avoid duplicate requests and stay informed about community concerns.
• Automated updates: Those who create an account will receive notifications on status changes and City actions. Users can also submit requests anonymously, but they will not be notified of updates as their requests are processed.

"This tool gives residents a clear window into how issues are being handled, where their request is in the process and making the entire process more accessible, open and accountable,” City Manager Steve Potter said. “We’re excited to address community feedback to streamline issue reporting with this new platform.”

Community members follow on-screen prompts to provide key details, including issue type, location, photos or videos and more. The mobile-app platform utilizes GPS tagging to pinpoint the exact location of the requested issue.

See CityOfNapa.org/ServiceCenter for further information.