Valley Awarded for Eighth Consecutive Year as Top Inpatient Care Provider

If it's starting to sound like a broken record, is quite alright with that. For the eighth consecutive year, the hospital on N. Van Dien Ave has won the J.D. Power and Associates Distinguished Hospital Award.

Valley is the only hospital in the country to have been recognized for providing outstanding inpatient experience for such a length of time, and were the first in the tri-state area to win the annual award.

In a press release issued by the global market research firm, John Clark, director of provider programs, lauded the hospital's nurses, physicians, technicians, support staff and administrators.

"This recognition places The Valley Hospital among an elite group of hospitals that exhibit operational excellence, while simultaneously creating a unique caring, healing environment for patients. This is a tremendous achievement that everyone within the hospital and the community it serves should celebrate," he said.

The determination was made after J.D. Power and Associates surveyed recently discharged patients about their experiences while at various hospitals, and then compared the results to national benchmarks established by the firm's study, the release said. The telephone-based research focused on speed and efficiency; dignity and respect; comfort; information and communication; and emotional support. Valley exceeded benchmarks across all levels and scored particularly well in the courtesy doctors show patients.

Seventy-seven percent of Valley Hospital patients surveyed said they would likely return to the facility if needed. Seventy-eight percent of patients said they would recommend the facility to friends and family as well.

"It is an honor to be recognized by our patients for providing exceptional care and service, and we are particularly proud that Valley has been recognized eight times in a row," said Audrey Meyers, president and CEO of The Valley Hospital.

"At Valley, we recognize how important it is to provide our patients with an outstanding hospital experience. It is this commitment that has allowed us to again be recognized in the J.D. Power and Associates Distinguished Hospital Program."