BuildClean Recognizes North Jersey Remodelers for Outstanding Customer Service

From BuildClean: A new award will make it easier for homeowners in North Jersey to find a remodeler that is committed to customer satisfaction.

The inaugural “Built Clean Awards” honor contractors who go above and beyond to make their clients’ remodeling experience safe, clean and organized. These issues are vitally important to homeowners because 90 percent of them will stay in their homes throughout projects that can last several months.

The awards were given to the following firms:

• KCH Contracting – Scotch Plains, N.J., serving Westfield and surrounding areas
• Baxter Construction – Hopewell, N.J., serving Central New Jersey

“These firms are the best of the best in the North Jersey region because of their focus on an excellent homeowner experience,” said Brian Paich, Business Development Manager for ITW BuildClean, which issued the awards. “They have shown a pattern of going above and beyond for their customers.”

• These remodelers follow customer-first best practices such as:
• Setting up accurate and reasonable timelines for their projects
• Addressing temporary living situations during the remodel
• Working out a reasonable schedule with the homeowner
• Being proactive about logistical issues
• Providing an advanced dust control plan

For example, indoor air quality has become a major issue for homeowners, as 85 percent of them say it is the most serious inconvenience of remodeling. Homes being remodeled have 5 to 8 times more dust particles in the air than others, which can cause serious health issues for homeowners and pets if the dust is not effectively controlled, according to a report commissioned by ITW in 2017.

Remodeling and demolition dust can trigger asthma attacks, allergic reactions and problems for people with chronic obstructive pulmonary disease (COPD). If the airborne dust particle amount in a house on a normal day is like a light drizzle, then the daily dust bomb from a remodeling project is a torrential rainstorm.

For more information on livable remodeling, visit livableremodeling.com.

About BuildClean™:

BuildClean™ specializes in dust control solutions for residential remodeling contractors. The BuildClean™ Dust Control System provides continuous and highly effective air filtration and captures many types of dust generated during remodeling projects, including cement, insulation, silica, lead, wood and drywall dust. BuildClean, which is a unit of Illinois Tool Works, Inc., is based in Glenview, Ill. For more product and service information, visit http://buildclean.com/.

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