Time Warner Cable Outage In New York City Is Over

Time Warner Cable service was restored in New York City, following an hours-long outage that left many people and businesses without TV, cable and Internet.

Time Warner spokesman Eric Mangan told Patch around 9 p.m. that service has been fully restored in the city.

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Time Warner's initial tweet confirming the outages was sent at 3:22.

Time Warner was responding directly to dispirited customers on Twitter, saying, "There is an area issue affecting all TWC services in your area at this time."

Mangan told Patch that the vast majority of TWC customers were not experiencing internet problems.

It appeared, from their Twitter conversations with angry customers, that even their own phone systems for customer service were down as well.

"There is a widespread issue in NYC, techs are working to resolve but we have not been provided an estimated time of repair," the company tweeted to another user.

The problem occurred when cables from fiber-optics provider Level 3 were cut, leaving Time Warner and other major providers with various outages across the Northeast.

A Level 3 spokeswoman said the cables were cut by a third-party construction company.

"Our technicians are on site and working to restore service," Level 3 spokeswoman Ashley Pritchard said in a statement to Patch. "Ensuring the reliability of our network and communications services is our primary concern. We are dedicated to minimizing impact to our customers. We will continue to provide updates on our progress as we work to resolve this issue.”

Businesses across New York City were reporting being affected by the outages, too.

It's not a good day to be an internet provider in the Northeast. Cox was experiencing a huge outage Monday afternoon in parts of Rhode Island and Massachusetts as well, stemming from the Level 3 outage.

The good news (if you want to call it that): You might be able to pocket a couple bucks off of this if you're willing to put in a little bit of effort.

Time Warner offers service rebates when they go out. Here's how StopTheCap explained how to take advantage:

1. Login to your account at: https://myservices.timewarnercable.com/
2. Look for the Chat button on the right side of your screen and select it
3. What we wrote: “We are writing to request service credits for the service outages on Nov. 30 and Dec. 6.”
4. What they wrote: “I have applied credit on your account for two days of $8.16. It will be reflected in your next bill.”

The entire process from start to finish took just over five minutes.

And now, tweets about the Time Warner outage in New York City:

This story will be updated with more information as it becomes available