New Castle Releases New App

From the City of New Castle:

NEW CASTLE, NY - Want a new way to access information and stay connected with the Town of New Castle? There’s now an app for that. It's My New Castle 311.

"We are always looking for ways to connect and communicate with residents, whether by phone, in person, or online. This mobile app will expand our online services in today’s increasingly mobile and digitally-connected society," said New Castle Supervisor Rob Greenstein. "I would encourage all residents to download the app. Stay connected!"

My New Castle 311 mobile application allows residents to report community issues such as potholes, downed trees, streetlights in need of repair, etc. Residents can pinpoint the location of the issue with GPS and attach photos right from their mobile device. Residents will receive status updates as the issues are resolved.

My New Castle 311 is a 24/7 resource that can be used to visit the Town’s website and Facebook page, view the Town’s News & Calendar of Events, and even view local points of interest. Residents can also use the App to sign-up for CodeRED and Nixle alerts, and receive the Town's eNewsletter.

Designed by QScend Technologies, Inc., of Waterbury, Conn., My New Castle 311 feeds into the new citizen service software that town staff was trained on last month. With QScend's citizen relationship management software, QAlert, town officials will be able to track, manage, and report on a variety of data.

"Towns, cities, and counties throughout the country are using tools like QAlert to more effectively and efficiently run their communities." said Keith LeBeau, President and CEO of QScend Technologies. "QAlert is built to allow organizations large and small to use the same powerful tool for crucial data and services adjustments."

My New Castle 311 mobile app is available for use on Apple and Android smartphones:

- iTunes: https://itunes.apple.com/us/app/my-new-castle-311/id1146551615?mt=8
- Google Play: https://play.google.com/store/apps/details?id=com.qscend.report2gov.newcastle&hl=en

In addition to reporting issues via the smartphone app, visitors to mynewcastle.org<http://mynewcastle.org/> can submit a service request through a Web form in the Citizen Resource Center, or call 914-238-4311<tel:914-238-4311>.

Image via New Castle