Amtrak From New York To Boston Stuck In Bronx For 5 Hours With No Power, Heat

BRONX, NY — Passengers aboard an Amtrak train traveling from New York City to Boston were stuck in the Bronx for nearly five hours Friday morning with no power or heat — as temperatures outside were in the teens following a brutal snowstorm — after the train experienced "an overhead power issue."

"It's freezing cold, the bathrooms aren't working, there's no power and there's very little communication on behalf of the Amtrak crew to let us know what's happening, when it's happening, when we can expect to leave, and it is really, really cold," passenger Brenda Shipley told CBS New York by phone.

"We've been sitting out here — I dunno, it's like 10 degrees outside — we've been sitting here for four hours with no heat."

After the train started moving, passengers were let out of the train at the following stop, New Rochelle, Tolbert said.

Photos from a helicopter operated by WCBS radio showed the passengers waiting outside on the platform in the 23-degree weather.

"Today we fell short of providing the outstanding service that customers should expect from Amtrak, and we are sorry for the delay and the significant inconvenience, including the loss of heat onboard. We also regret that some passengers did not receive adequate information about the situation while we worked to fix the problems. Power was restored and the train was able to proceed north by 7:30 am."

This is a developing story and will be updated as more information becomes available.