New Text Service Provides Info On PA Turnpike Backups

PENNSYLVANIA — When you're driving on the Pennsylvania Turnpike, few things are more irksome than getting stuck in an unexpected traffic backlog.

That irritation has prompted the turnpike commission to launch a new text messaging service in which drivers can receive automated, location-specific information about incidents causing backups, anticipated clearance times and roadway updates.

The transportation industry-first is free and available by texting "info" to 47676.

“We take immense pride in maintaining safe, clear roadways on the Pennsylvania Turnpike,” turnpike COO Craig Shuey said in a statement. “Yet we know incidents happen. While 47676 can’t lift drivers out of a backlog, it provides them timely reassurance that incidents are being handled, and an estimate on when travel will resume.”

Here's how it works: While at a complete stop in a location where it is safe to remain stationary, through hands-free devices and voice command or through a passenger in the car, text “info” to 47676. Users will be walked through prompts to verify their backlog location using GPS.

Once confirmed, the service provides automated updates every 15-20 minutes, including what happened, how long it will take to clear and other roadway updates. Texts stop after an incident clears. To reactivate the service for a new incident, text 47676 again. This is not used for daily
commuter traffic or constructed-related delays.

In June, a new state law goes into effect prohibiting the use of hand-held mobile devices while driving. Drivers are expected to follow this and all other applicable laws and regulations related to the use of mobile devices in vehicles, turnpike commission officials said.