Pittsburgh Air Travelers Have New Convenient Complaint Option

MOON TOWNSHIP, PA — Pennsylvania Attorney General Michelle Henry has unveiled an easy-to-use online complaint from for passengers that experience flight delays, cancellations, boarding problems and other airline travel issues.

The new form is a partnership between Henry's office and the U.S. Department of Transportation to better assist travelers.

Consumers can file complaints whether they purchased tickets directly, or through an agent or third party. Pennsylvania residents or those who faced airline issues in Pennsylvania are eligible to use the new complaint form.

“It is no longer a secret that Pennsylvanians and consumers across the country are finding less and less convenience when traveling by air,” Henry said in a release. “This form makes it easier for travelers who encounter problems to file a complaint, and is part of an ongoing initiative with federal partners to hold airlines and agents accountable when they mistreat consumers.”

The forms require information, such as ticket number, flight itinerary, flight date, ticket date purchase, ticket price, and form of payment. The forms also require specifics on what issues were encountered by the traveler.

Henry's office and the U.S. Transportation Department recently have agreed to work together to review consumer complaints and identify violations of federal aviation consumer protection requirements.