Philly Water Shutoff Moratorium Extended Through September

PHILADELPHIA — The water shutoff moratorium in Philadelphia has been extended for another month.

The Philadelphia Water Department and Water Revenue Bureau announced Wednesday that water will not be shut off for customers unable to pay water bills through Sept. 30.

Officials enacted a water shutoff moratorium in March due to the coronavirus pandemic.

However, while water services will not be terminated for nonpayment, past-due balances will continue to grow.

Customers can and are encouraged to get help with bills online here or by calling 215-685-6300 to avoid a large bill when shutoffs resume.

The Tiered Assistance Program allows qualifying customers to get discounted water rates and have past-due bills removed from the collections process.

Any customer experiencing a special hardship — which can include unexpected medical bills, unemployment, or the loss of a family member — should apply.

All applications are decided case-by-case.

Customers who do not qualify for assistance should set up a payment agreement by speaking with representatives between 8 a.m. and 5 p.m. Monday through Friday.

All account holders are still required to pay their bills and should do so if possible.