Garage Door Company Reports Fix for Local Customers' Frequency Issues

The garage company that oversees wireless door openers for many in the local area reports that it has a fix for the frequency issues being experienced by those near the Newport Naval Station.

Overhead Door Company of Providence/Garage Headquarters, a Warwick-based garage door, gate, and finished garage systems company, learned on Tuesday just how widespread the government radio frequency interference issue is in regards to the operation of garage door openers it installed in several Rhode Island communities. Customers whose devices were operating on the same 390 MHz frequency allegedly being used by the Newport Naval Station reportedly experienced the problem. The company states that several dozen customers from Portsmouth, Middletown, Jamestown, Newport and Narragansett came forward to report interruption in their wireless door opener operation.

"We thank our customers for making us aware of this situation, and have alerted our manufacturer - Overhead Door Corporation (headquartered in
Texas) - about this," reports Scott Grace, president of the company. "As one of the local distributors for Overhead Door Corporation, we requested that they ship replacement receiver and transmitter parts to us as soon as possible. To the best of our knowledge, these parts will not operate on radio frequency bands used by the military. There's a possibility that hundreds more of our customers could be affected."

Overhead Door Company of Providence/Garage Headquarters says that it is offering free installation and parts, as well as a no-charge tune up by a certified technician while on-site. It reports that it started setting up replacement appointments with affected customers on Tuesday.

Once the replacement parts are received at the Warwick facility, estimated
by early next week, Overhead Door Company of Providence/Garage Headquarters says it is extending its "call by noon and get same-day service" to all customers affected by this particular situation. Company executives are also reaching out to the Newport Naval Station, Senator Reed's office and local political representatives to discuss the implications of this and further investigate what it means for the future.

Customers may call Overhead Door Company of Providence/Garage Headquarters at 877-624-2724 or 800-926-1243 to schedule their replacement service or to determine if their garage door will be affected.