Brookline Senior Living Space Helping Residents With Technical Difficulties

BROOKLINE, MA — A senior living facility has launched a new program that aims to help its community become better acclimated with technology.

According to The Newbury, its Tech Concierge program provides members with individualized assistance for smartphones, computers, video chat platforms, televisions, and Wi-Fi systems with the goal of making seniors more independent when it comes to being able to use entertainment and stay connected with loved ones.

The program’s leader Nicholas Snyder has experience in emergency medical services, coding, web development, and K–12 technology education. He said the program also takes pressure off family members who are usually relied on to help their older relatives solve technological problems.
“Many members arrive with devices they’ve used for years, but setting up technology in a new environment can be overwhelming,” Snyder said.

According to the Pew Research Center, 75% of adults age 65+ say they regularly need help setting up or using new technology, and nearly half report feeling uneasy with the pace of tech change.
The Newbury has 81 units that are a mix of assisted, independent, and memory-care. The center first opened last year and is located on the campus of the former Newbury College.

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